Tag Archives: process

Key To A Successful Technology Implementation: Situational Leadership®
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Key To A Successful Technology Implementation: Situational Leadership®

In order for a technology implementation to be successful in healthcare, it must account for socio-adaptive behavior. Too often, high-tech manufacturers only consider the quantitative aspects of problem solving. But industry executives should recognize that technology alone rarely solves the problems reliant on human application. A simple, yet meaningful, approach to doing this is the employment of Situational Leadership®. Dr. Paul Hersey’s monumental research on leadership perspectives demonstrated that when faced with something new, like a technology implementation, participants’

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High Risk Patient Intervention (Phase 6 of our Hand Hygiene Acceleration Pathway)
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High Risk Patient Intervention (Phase 6 of our Hand Hygiene Acceleration Pathway)

As we’ve noted before, simply installing technology into a complex healthcare organization and walking away does not translate into success. The best technology implementations address the human factor implicit in behavior change by smoothly guiding providers through a process. Our process builds upon itself by focusing on different aspects of increasing hand hygiene and reducing HAIs during six unique phases. (Read here about Phase 2, Phase 3, Phase 4 and Phase 5, which follow Phase 1, where we’re

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Workflow Process Enhancement (Phase 5 of our Hand Hygiene Acceleration Pathway)
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Workflow Process Enhancement (Phase 5 of our Hand Hygiene Acceleration Pathway)

You can’t just install technology into a complex organization and expect it to significantly change people’s behavior. In order to enable sustainable change, the technology needs to be paired with a process that drives a culture of positive, continual improvement in order to be successful. Simply monitoring hand hygiene isn’t enough. By the time our hospital partners get to Phase 5 of our Hand Hygiene Acceleration Pathway, we’ve established a solid foundation of hand hygiene improvement, and we’ve

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A Personal Best Approach (Phase 4 of our Hand Hygiene Acceleration Pathway)
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A Personal Best Approach (Phase 4 of our Hand Hygiene Acceleration Pathway)

It takes more than just technology to increase hand hygiene performance and reduce HAIs. The technology needs to be paired with a process that leads to culture change and sustainable results. We start creating a positive culture in phase 3, which includes fun group competitions. This important foundation sets the tone for the organization by establishing a basic level of accountability in a fun and competitive environment. In phase 4, we take our competitions a step further by

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Hand Hygiene Technology Can Actually Make Hospital Staff More Efficient – Here’s How
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Hand Hygiene Technology Can Actually Make Hospital Staff More Efficient – Here’s How

A busy hospital can inadvertently foster inefficiencies as staff move around the facility. While hand hygiene technology is designed to improve hand hygiene performance and patient safety, it can do so much more. The technology can also bring to light inefficiencies – and even dangerous situations – that were previously unknown to the organization. Here are some real examples. We noticed that hand hygiene performance for one of our customers dropped drastically every Monday morning among nurses. It

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5 Foundational Steps to Create a Data-Driven Hospital
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5 Foundational Steps to Create a Data-Driven Hospital

  Changing healthcare is impossibly hard but, now more than ever, is an absolute imperative. In order to keep pace with the rapid changes that are occurring, hospitals must be able to leverage data to impact patient care. In order to do this successfully, hospitals must embrace a combination of data, technology, complex workflows, and the extremely busy clinician. We’ve seen the following steps work well in terms of changing a hospital’s culture around hand hygiene, but these

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Group Competitions: Deceptively Powerful
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Group Competitions: Deceptively Powerful

As part of laying the foundation with a new hospital customer, one of the first things we do is set up a group hand hygiene competition. We build teams based on shift, unit or job role, or we can create random teams to compete in a bracket challenge. Over several weeks, we offer prizes to the teams with the highest hand hygiene performance rates. It may sound straightforward, but this simple tool is deceptively powerful and sets up

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Positive Culture (Phase 3 of our Hand Hygiene Improvement Process)
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Positive Culture (Phase 3 of our Hand Hygiene Improvement Process)

What kind of culture does your organization really have as it relates to patient safety?  Everyone wants to say that they have a rewarding culture that puts the patient first, but if most hospitals are honest, they typically fall short of this goal. Why is that? It’s hard…really hard! Taking care of patients is extraordinarily demanding and complex. Despite the tremendous training that all clinicians go through, they still are people at the end of the day. They

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Can You Hear Me? (Phase 2 of our Hand Hygiene Improvement Process)
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Can You Hear Me? (Phase 2 of our Hand Hygiene Improvement Process)

What’s the primary goal of your hand hygiene monitoring? Is it really just about monitoring? No! You don’t use a thermometer to treat a septic patient, nor a CT to treat a patient who is suspected to have had a stroke. Simply monitoring a problem doesn’t make it better; you need a way to help fix the problem. We have seen numerous cases where improving hand hygiene monitoring, whether through direct observation or other electronic systems, doesn’t work.

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