Clean Hands-Safe Hands Receives Frost & Sullivan 2019 Customer Service Leadership Award for Hand Hygiene Compliance Monitoring

By Clean Hands - Safe Hands

ATLANTA — (September 9, 2019) –Clean Hands-Safe Hands (CHSH), announced today that the company has been recognized with Frost & Sullivan’s 2019 Customer Service Leadership Award for hand hygiene compliance monitoring. Based on research by its global team of analysts and consultants, the Frost & Sullivan Customer Service Leadership Award honors companies that maintain consistently high standards for customer service.

“We research a wide range of markets in multiple industries and regions to identify the companies that maintain consistently high standards for customer service, allowing them to form lasting relationships,” said David Frigstad, chairman of Frost & Sullivan. “Against the backdrop of extensive primary and secondary research across the entire value chain, Frost & Sullivan is pleased to recognize Clean Hands-Safe Hands as the customer service leader in hand hygiene compliance monitoring.”

Clean Hands–Safe Hands provides electronic hand hygiene compliance monitoring to hospitals throughout the United States. More than just monitoring, the system also reminds clinicians to sanitize when they forget. Through the Clean Hands-Safe Hands technology and unique process, hand hygiene compliance rates improve and healthcare acquired infections (HAIs) are reduced. 

“Frost & Sullivan is impressed that with the use of CHSH’s hand hygiene solutions,” said Dr. Bejoy Daniel, senior industry analyst at Frost & Sullivan. “CHSH has shown marked improvements in HAI incidence among its hospital customers, reducing HAIs by 75 percent in 6 months of adoption. The annual savings for hospitals is believed to reach a thousand times more than their investment in CHSH solutions.”

“We’re honored to receive this award from Frost & Sullivan, a firm that has spent five decades helping organizations around the globe navigate economic changes and identify disruptive technologies,” said Chris Hermann, Ph.D., founder and CEO of Clean Hands-Safe Hands. “It’s always humbling for our hard work to be recognized, particularly when it comes to customer service leadership.”

To read the detailed award write-up authored by Dr. Daniel, please visit the Frost & Sullivan website or Slideshare.

About Clean Hands – Safe Hands

Clean Hands – Safe Hands (CHSH) helps reduce HAIs by inspiring a personal-best approach to hand hygiene. Headquartered in Atlanta, the company began through a research consortium of the CDC, Emory University, Children’s Healthcare of Atlanta, the Georgia Institute of Technology and the Georgia Tech Research Institute. Knowing that the primary accepted method of direct observation is ineffectual in reducing HAIs, physicians and technologists worked together to develop an innovative solution to the real-world problem. The CHSH technology supports a unique, systematic process that drives behavioral change and delivers value to hospitals all along the journey to HAI reduction and prevention. For more information, visit

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, helps clients accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s growth team with disciplined research and best practices models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages nearly 60 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on 6 continents. To join Frost & Sullivan’s Growth Partnership, visit


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